Frequently asked questions

About placing an order

I can’t find my industry
Deloitte is using the NACE global industry standard codes and descriptions. Please try again, use different wording or select an industry that is similar to your industry.
I can’t select my company
Deloitte’s database is not complete yet. New annual reports are added every day. Currently the database consists of over 10.000 companies, which are mainly US and UK based. If your company is not available in the select field, this might be caused by:
  • Your company does not issue an annual report
  • Your company’s annual report is not available in English
  • Your company’s annual report is not online available
  • Your company’s annual report is not electronical readable
  • Your company’s annual report has no identifiable risk or strategy section
  • Your company’s annual report is not accessible for internet search engines
How do I select relevant peers?
To select a relevant peer group you can filter on two fields. The first field is the sub-industry code. The second field is a filter on revenue category. Combining these two filters should give you the opportunity to tailor your peer group.
New annual reports are added every day. At a later stage we will offer the opportunity to select individual companies in your peer group.
Why is my report request rejected if my company has an audit relation with Deloitte?
Deloitte is not allowed to offer additional services to Deloitte audit clients. This means that we are not allowed to send you a report if (parts of) your company have a audit relation with Deloitte.
The definition of “additional services’ however might vary per country, due to national law and/or guidelines.  Please contact your local Deloitte contactperson for guidance. If your national law and/or guidlines doesn't forbid “additional services’, please ask your local Deloitte contactperson to order the report for you.

About payments

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Can I get my money back?
Yes, you can. Please send a mail to customersupport@deloittewebshop.com with subject-title ‘Refund’. A short description why you want your money back is highly appreciated and helps us to improve our customer service.

About data and processing

What data sources are used?
Deloittewebshop.com uses annual report data, originating from a broad range of data sources; Chambers of Commerce, Securities and Exchange Commissions, Listing Agencies and company websites. Next to this we use proprietary databases and secondary sources.
How up to date is the data?
New data is added on a daily bases. While financial data in an annual report is mainly based on the previous calendar year, the risk and strategy paragraph is typically looking forward. The date of publication of the annual report is used for the classification to a specific year.
How is the data collected?
Deloittewebshop.com collects data via a broad range of data sources (Chambers of Commerce, Securities and Exchange Commissions, Listing Agencies, proprietary databases etc.) and via online search engines (crawlers).
How is the data processed?
All data is processed automatically, using natural language processing, advanced analytics algorithms and report generators.
How is a report generated?
All reports are generated automatically, using natural language processing, advanced analytics algorithms and report generators.